Faculty Captioning Process

If you have a student enrolled in your course who is approved for captioned media, the Center for Students with Disabilities (CSD) will collaborate with you to coordinate captioning and transcription services for all media used in your course.

Please follow the CSD’s captioning process below.  The process should begin immediately after receiving notification from the CSD and UConn Interpreting Services (UCIS).  The turn-around time for captioning requests can vary depending on the complexity of the subject matter, quality of the audio, and the type of media used.  All captioning requests MUST be submitted to the CSD at least 7 days in advance of its use in the course.

You have the option to caption media yourself. Media must be captioned in a manner that is at least 99% accurate, synchronized, clear, and readable. Note that mechanically-generated captions must be manually edited for accuracy before distribution.  If you would like to caption your own media, please visit DIY Captioning hosted on the IT Accessibility website or contact the IT Accessibility Coordinator at ITAccessibility@uconn.edu or CETL – Educational Technologies at edtech@uconn.edu or call 860-486-5052.

CSD Captioning Process

NOTE: Please begin this process as soon as you receive notification of a student in your class approved for communication access. The CSD Faculty Captioning Request Form must be submitted at least 7 days in advance of their use in your class.

*If the media you are using is already hosted on Kaltura or MediaSite, please skip to Step 3.

  1. Create a Kaltura Account
    All captioned media will be distributed through Kaltura (UConn supported system for hosting multi-media) so you will need to create a Kaltura account. For assistance, please visit Create a Kaltura Account or contact CETL – Educational Technologies at edtech@uconn.edu or call 860-486-5052.


  1. Prepare Media
    In order for CSD to process captioning, we will need a link to your media in the form of a URL. If you have media that is not on the web, please upload it to Kaltura and then proceed to step 3. For assistance, please visit Upload Media to Kaltura or contact CETL – Educational Technologies at edtech@uconn.edu or call 860-486-5052.


  1. Submit Captioning Request – 7 days in advance!
    Fill out the CSD Captioning Request Form with the URL’s to the media you will need captioned. Note that captioning can take up to 7 days, depending on the complexity of the request. It is recommended that you complete this process as soon as possible.

  1. Distribute Media
    Your request should process within 7 days of submission depending on the subject matter and you will be notified once it is complete. Your captioned media will be available in your Kaltura account under My Media. Once your captioned media is available, review the captions and notify us of any errors. If you need assistance with distributing the newly captioned videos in HuskyCT please contact CETL – Educational Technologies at edtech@uconn.edu or call 860-486-5052.


If you have questions regarding captioning, please contact Lori Susi, Assistive Technology Coordinator, at (860) 486-2020 or csdcaptioning@uconn.edu.