Wells Fargo Technology Operations Associate

What an exciting time to join Wells Fargo. We are seeking individuals eager to join our technology transformation and build a rewarding career in technology. The candidate selected for this role will work under the supervision and be mentored by our highly trained technology teams to learn the business and the nature of work performed in the assigned area to develop your professional career.

To support our Technology Transformation, Wells Fargo Technology needs to continually innovate and identify new sources of talent. The Wells Fargo Neurodiversity Program aims establish a strategic advantage by tapping into new sources of highly skilled talent and providing meaningful employment opportunities for the deeply underserved neurodivergent community through more accommodating and accessible hiring practices. The program also delivers education, professional support and enablement programs to enrich the lives and work experiences of our employees. Wells Fargo’s Neurodiversity Program hiring activities are comprised of two days of interactive workshops, a skills assessment, and a hiring manager one on one discussion.

Neurodiversity Program Employee Support and Enablement

  • Ensure positive new hire experience through dedicated hands on and facilitated onboarding
  • Provide Job coaching to support both new hires and managers in their professional journeys
  • Provide new hires with a workplace buddy to aid in the transition to Wells Fargo workplace and culture
  • Foster inclusion through education and awareness for all Wells Fargo employees & hiring manages

In this role team members will provide support in gathering and analyzing data for:

  • Participate in coordinating activities and resources in support of technical initiatives with low to moderate risk and complexity within Technology Business Services
  • Review basic issues, policies, and procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact
  • Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of function, policies, procedures, and compliance requirements
  • Provide information to managers, functional colleagues, and stakeholders, including internal as well as external customers after gathering requirements, developing documentation, tracking and reporting initiative, and budget status
  • Perform Information Technology (IT) analysis of findings and trends using IT operational statistical or analysis, modeling, processes documentation, data correlation
  • Recommend operational efficiencies to improve the services and uptime provided to customer & Key performance indicators (KPIs)
  • Create Reports for internal teams
  • Use graphs and other methods to visualize data
  • Create presentations and reports based on recommendations and findings

Required

  • 6+ months of experience in Technology operations, analytics and ServiceDesk demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired

  • Experience in the Service Desk space and quality Management framework
  • Proven track record of analytical skills;
  • Hands-on experience in quality assurance;
  • Great people skills and ability to communicate and collaborate with team members
  • Good organizational skills, knowledgeable in goal-setting practices;
  • PowerPoint and reporting experience

 

 

 

 

Other Desired

  • Participation in a neurodiversity training or support program through a 3rd party, nonprofit, or education program